Terms & Conditions

01Enrolment and payment

Your enrolment is confirmed once payment is received in full via our payment provider, Stripe. Pricing is as displayed on the enrolment page at the time of purchase and is in pounds sterling (GBP), inclusive of any applicable taxes.

By submitting your enrolment, you confirm that the information you have provided is accurate and that you have the authority to make payment using the card or account used.

02Programme access

You will be granted access to your selected tier’s contents over the six-week duration of the cohort. Access includes participation in live lectures, supporting resources, and the cohort WhatsApp group. The specific entitlements of each tier are as set out on the Programme’s public-facing pages at the time of your enrolment, and we will deliver what is described there.

Access is personal to you and may not be shared, resold, or transferred to any other person. You may not record, distribute, or republish any live session or material without our prior written consent.

03Cancellation and refunds

You have a statutory right to cancel your enrolment within 14 days of confirmation under the UK Consumer Contracts Regulations 2013, provided you have not started accessing live programme content. If you cancel within this period and have not attended any live session or accessed downloadable resources, you will receive a full refund.

By enrolling and accessing programme content during the 14-day period (including attending any live session or downloading any resource), you expressly consent to the supply of digital content beginning before the end of that period, and you acknowledge that this will end your right to cancel under the Regulations.

Outside the statutory cancellation period, all enrolments are final and non-refundable. We do not offer pro-rata refunds for partial completion, missed sessions, or change of circumstances. To request a refund within the cancellation period, please contact us at info@the-trackr.com.

04Intellectual property

All Programme content, including but not limited to lecture recordings, slides, templates, written materials, frameworks, worked examples, and any materials shared in the cohort WhatsApp group or community, remains the intellectual property of Bristol Tracker Limited. You are granted a personal, non-transferable, non-exclusive licence to use this material solely for your own application preparation.

You may not record, screen-record, screenshot, photograph, transcribe, download, save, redistribute, republish, resell, or otherwise commercially exploit any Programme content, in whole or in part. You may, however, take your own handwritten or typed notes during sessions for personal use, and you may publicly share your own success stories or experiences of the Programme (for example, on LinkedIn or social media), provided you do not reproduce any of our content in doing so.

We treat breach of this clause as a serious matter. Where we identify or reasonably suspect a breach, we reserve the right to immediately terminate your access to the Programme without refund and to pursue further legal remedies, including but not limited to damages and injunctive relief.

05Code of conduct

You agree to engage with the cohort, tutors, and other participants in a respectful, constructive, and professional manner. We reserve the right to remove any participant whose behaviour is abusive, disruptive, harassing, or otherwise in breach of these terms, without refund.

06No qualification, no guaranteed outcome

The Programme is an educational programme designed to materially improve the quality of your applications and your interview performance. It is not a recognised academic qualification and does not award any degree, diploma, certificate, or other formal qualification or accreditation.

We make no guarantee or warranty, express or implied, as to any specific recruitment outcome, including but not limited to receiving an interview, an offer, an internship, a graduate role, or employment with any firm or sector. Your results depend on your own effort, ability, and external factors outside our control.

Any examples of past outcomes referenced on our website, marketing materials, or during the Programme are illustrative only and are not a promise or prediction of similar results for any participant.

07Tutors and confidentiality

The Programme is delivered by tutors whose identities are kept confidential prior to enrolment and are disclosed to participants during the first live session of the cohort. By enrolling, you agree not to publicly disclose, share, or speculate about tutors’ identities, current or former employers, or personal information outside the cohort, whether on social media, in writing, or in conversation with third parties.

This confidentiality obligation continues indefinitely after your participation in the Programme has ended. Breach of this clause may result in immediate termination of access without refund and may give rise to further legal remedies.

08Data and privacy

We collect and process the personal data you provide during enrolment in accordance with our Privacy Policy. By enrolling, you consent to receive transactional communications from us, including schedule updates, WhatsApp group invitations, and other operational messages necessary to deliver the Programme.

The cohort WhatsApp group is a shared communication channel operated on the WhatsApp platform. Messages within the group are visible to all participants and tutors in that group. WhatsApp’s own end-to-end encryption and data handling are governed by WhatsApp’s terms, not ours. You acknowledge that information shared in the group is shared with other participants and is not confidential.

You can request access to, correction of, or deletion of your personal data held by us at any time by emailing info@the-trackr.com.

09Cancellation by us

We reserve the right to postpone, cancel, or modify the Programme in exceptional circumstances, including but not limited to tutor unavailability, force majeure events, or insufficient cohort numbers. Where the Programme is cancelled by us before completion, you will receive a pro-rata refund for the unused portion.

10Liability

To the maximum extent permitted by law, our total liability to you in connection with the Programme is limited to the amount you paid for your enrolment. We exclude liability for indirect, consequential, or incidental losses, including but not limited to loss of opportunity, loss of earnings, or loss of expected employment.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law.

11Changes to these terms

We may update these terms from time to time. The version that applies to your enrolment is the version published at the date of your purchase. Material changes affecting your existing enrolment will be communicated to you in writing in advance.

12Resolving disputes

If you have a complaint or dispute relating to the Programme, please contact us first at academy@the-trackr.com so we can try to resolve it directly. We aim to respond to all complaints within five working days.

If we cannot resolve a dispute informally, both parties agree to attempt resolution through good-faith discussion before commencing court proceedings. Nothing in this clause restricts either party’s right to bring legal proceedings where necessary.

13Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising in connection with the Programme are subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these terms affects your statutory rights as a consumer under English law.